SUCCESS STORIES
Improvement of customer orientation & customer satisfaction
Product optimization through customer feedback
Product optimization & optimization of marketing communication
Industry: Automotive
Consolidated Places and Review Monitoring of the garage network as part of the network quality management strategy.
Industry: Automotive
Impact reports and analyses on different brands and markets with detailed topic analysis to evaluate customer feedback on the topic of “touch steering wheels”.
Industry: Automotive
Social media analysis with powerful product quality research to evaluate customer feedback on a specific model and Power BI dashboard with KPIs on buzz and sentiment about the brand and relevant topics.
Improvement of customer orientation & customer satisfaction
Industry: Automotive
Consolidated Places and Review Monitoring of the garage network as part of the network quality management strategy.
Product optimization through customer feedback
Industry: Automotive
Impact reports and analyses on different brands and markets with detailed topic analysis to evaluate customer feedback on the topic of “touch steering wheels”.
Product optimization & optimization of marketing communication
Industry: Automotive
Social media analysis with powerful product quality research to evaluate customer feedback on a specific model and Power BI dashboard with KPIs on buzz and sentiment about the brand and relevant topics.
Evaluation of the own market situation & early detection of critical issues
Steering communication, competition monitoring & campaign tracking
Insights for awareness & interaction within the target group
Industry: Premium household appliances
Social media monitoring concept to establish comparability of social media performance and public perception of the company’s brands.
Industry: Insurances
Social media listening for daily topic identification, continuous determination of customer satisfaction and early detection of critical topics.
Industry: Events
Analysis of the leisure behavior of the target group with the finding that the target group has little or incorrect understanding of the event. Building on this, social advertising campaigns to counteract the false understanding.
Evaluation of the own market situation & early detection of critical issues
Industry: Premium household appliances
Social media monitoring concept to establish comparability of social media performance and public perception of the company’s brands.
Steering communication, competition monitoring & campaign tracking
Industry: Insurances
Social media listening for daily topic identification, continuous determination of customer satisfaction and early detection of critical topics.
Insights for awareness & interaction within the target group
Industry: Events
Analysis of the leisure behavior of the target group with the finding that the target group has little or incorrect understanding of the event. Building on this, social advertising campaigns to counteract the false understanding.
Increased efficiency through AI integration
Optimization of the sales process with the help of AI
Optimization of service processes & standards with the use of AI
Industry: Automotive
AI-generated topic reports: Combination of different AI models to efficiently analyze communication data from different data pools, identify relevant topics and trends and create automated topic reports
Industry: Automotive
Lead identification & customer data maintenance: Automated use of generative AI to research and analyze websites to identify missing industry information from several thousand corporate customers
Industry: Consumer Electronics
Implementation of an in-house GPT as an internal knowledge database in After Sales, which is connected to various internal tools and data collections
Increased efficiency through AI integration
Industry: Automotive
AI-generated topic reports: Combination of different AI models to efficiently analyze communication data from different data pools, identify relevant topics and trends and create automated topic reports
Optimization of the sales process with the help of AI
Industry: Automotive
Lead identification & customer data maintenance: Automated use of generative AI to research and analyze websites to identify missing industry information from several thousand corporate customers
Optimization of service processes & standards with the use of AI
Industry: Consumer Electronics
Implementation of an in-house GPT as an internal knowledge database in After Sales, which is connected to various internal tools and data collections
Improvement of the product commissioning
Optimization of marketing activities
Industry: Furniture
Review monitoring to identify highlights and weak points of the products from the customer’s perspective: what do customers like and where are improvements needed?
Industry: Automotive
Target group and platform analysis for target-oriented positioning of the brand, products and topics with the question: which target groups can be found in which communities?
Improvement of the product commissioning
Industry: Furniture
Review monitoring to identify highlights and weak points of the products from the customer’s perspective: what do customers like and where are improvements needed?
Optimization of marketing activities
Industry: Automotive
Target group and platform analysis for target-oriented positioning of the brand, products and topics with the question: which target groups can be found in which communities?