PROCESS INTEGRATION
Integrate social data into your business processes!
We track every communication platform relevant to you and help you to prepare and visualize the data in a targeted manner and implement it in your company processes. Use the various analysis functions of our VICO Analytics tool, BI solutions or your own in-house systems to visualize data quickly and easily, display KPIs and share these insights with other stakeholders in the company.
VERSATILE AREAS OF APPLICATION
IMPLEMENTATION OF SYSTEMS FOR EVALUATING CUSTOMER FEEDBACK
IDENTIFY, EVALUATE & INTEGRATE TRENDS EARLY ON
UNDERSTAND & MANAGE CUSTOMERS CROSS-CHANNEL
IDENTIFY PROBLEMS IN REAL TIME & REACT QUICKLY TO THEM
INTEGRATION OF SOCIAL DATA INTO THE PRODUCT SAFETY PROCESS
IS ONLINE COMMUNICATION ALREADY AN INTEGRAL PART OF YOUR BUSINESS PROCESSES?
Do you know what and how much is being discussed about certain topics across channels?
Would you like to have specific information about your products, brands and competitors accessible in a clear and bundled way to make your work environment better and more efficient?
Would you like to use new trends based on the needs and wishes of your target group at an early stage or identify problems of your customers in real time?
Increase your efficiency with the information from social media data that is relevant to you!
SUCCESS STORIES FROM PAST PROJECTS
Higher efficiency
- Increasing the efficiency of workshop auditing through branch monitoring
Higher product safety
- Integration of social data into the product safety process
Higher customer satisfaction
- Establishment of a global system for insights from ratings in the consumer electronics sector
- Establishment of a group-wide system for evaluating customer feedback