Our monitoring suite, VICO Analytics
Use the data that the internet provides to strengthen and advance your brand and your products. Our social media monitoring suite, VICO Analytics, gives you wide-ranging possibilities to monitor communication and insights into your company and products, as well as analysing them at any time via an easy-to-use dashboard.
General features
VICO Analytics makes it possible to analyse your products as well as rival ones in real time. We extract relevant information from the social web using highly developed technologies and our own expertise, and integrate this information into your business procedures.
Flexible dashboards & visualisation
Choose your preferred display format from over 5000 visualisation possibilities and mix-and-match charts.
Share and collaborate
Our dashboard is a team player and provides a range of possibilities for collaboration.
Wide-ranging filters & drill-downs
Over 50 filter possibilities and a drill-down option for every chart make it possible to compile the desired information quickly and simply.
Leading technologies
Our AI and machine-learning technologies are highly developed and are constantly upgraded in order to provide you with the best results.
Individual reports & analyses
Free report and alert options plus freely selectable cycles and triggering criteria afford you individuality tailored to your requirements. Our consulting and language team will assist you with complex and highly accurate alerts.
Comprehensive database & individual sources
Many hundreds of millions of data sources crossing national borders and language barriers, but you still can’t find the source you want? Not a problem, we will gladly expand our portfolio for you.
Highest level of data protection
Due to our servers in Germany and an ISO 27001 certification we guarantee our customers the highest data protection requirements.
API & integration of data
Combine your Analytics data with your internal company data thanks to our open interfaces.
>5.000
visualisations & charts
>100
filters & drill-downs
>160
active licences
> 50 Mio.
different data sources
> 80 Mio.
documents per day
>35
languages implemented
SOCIAL LISTENING
VICO Analytics is one of the most comprehensive and flexible solutions for social media listening/monitoring. Extensive language coverage, professional native-speaking translators for accurate queries, central platforms and niches – in other words, all the relevant features and experts to see where the buzz is raging in the social web. Content that really matters, content that generates progress, content that is essential for companies. Case by case. Social media monitoring/listening for:
- Brand and product perception
- Crisis management and alerts
- Benchmarking
- Campaign tracking
- Trend and topic detection
- Identifying influencers
- Perception of service
REVIEW MONITORING
Nowadays, users do not wait long for a reaction from companies, and especially not when something has gone wrong. Today more than ever before, companies rely on their brands, products and service being well-received on rating platforms, in app stores, online shops like Amazon, and in social media discussions.
Review monitoring with an automatic sentiment analysis provides an overview of the response to your own brands, products and services, but also to those of your competitors – on national and international online shops, rating platforms, as well as sites where users vent their frustrations.
Only by knowing what your customers’ perception really looks like – whether a detailed review, a comment or a star rating – you can take swift, adequate action, and…
- improve the service,
- solve customers’ problems,
- have the desired conversations,
- gain insights for product development and improvement,
- turn critical customers into long-term friends of the brand,
- make the consumer’s life easier and thereby gain relevance.
APP MONITORING
Providing an app to users is not necessarily a simple thing. When something is going wrong, users are leaving negative ratings, or the update isn’t providing the desired results, it is essential to be informed. Similarly to review monitoring, app monitoring ensures that you can always keep an eye on app reviews on iTunes and Google Play.
A clear dashboard gives you the possibility to analyse customer reviews, identify weak points, and positively shape the ranking on app stores through suitable measures. Only with…
- direct access to app reviews,
- benchmarking against competitors,
- flexible integration of apps and app stores,
- analyses and developments over time,
- access to qualitative statements in comments,
